Last updated: 11 September 2026
This Refund Policy explains when you may request a refund for paid products and services on CVforGulf. It forms part of our Terms & Conditions. Free tools and free templates are provided at no charge and are not subject to refunds.
1. General principle
Because our paid products are digital (templates, credits, or custom written documents), refunds are limited. Once a digital product has been delivered or credits have been used, a refund is generally not available, except in the cases described below or where required by applicable law.
2. Gold templates and credit packages
- Unused packages — If you purchase a package of credits (e.g. number of CVs or cover letters) and have not used any credits, you may request a full refund within 7 days of purchase.
- Partially used packages — Once any credit from a package has been used (e.g. a CV downloaded or generated under that package), the package is non-refundable.
- Single template unlocks — After a premium template has been unlocked or downloaded, the purchase is non-refundable.
- Technical failure — If a paid template or download fails due to a fault on our side and we cannot resolve it within a reasonable time, you may request a refund or replacement access.
3. Expert writing services
- Before work starts — If you cancel an expert order before a writer has begun work, you may receive a full refund.
- After work has started — Once a writer has started or a draft has been delivered, the order is non-refundable, except for material non-delivery or clear failure to meet the agreed scope at our fault.
- Revisions — One revision round is typically included. Requests for major new scope (e.g. a completely different role or country) after delivery may be treated as a new order, not a refund trigger.
- Delayed delivery — Delivery times (e.g. 48 hours) are targets. If we miss a clearly communicated deadline by a significant margin and you no longer wish to proceed, contact us; we will assess a partial or full refund case by case.
- Satisfaction — We aim to deliver professional, usable documents. Dissatisfaction based on subjective preference alone (e.g. preferred wording style) after a reasonable revision is not automatic grounds for a full refund.
4. How to request a refund
Email support@cvforgulf.com or use the Contact form with:
- Your account email
- Order / payment reference
- Reason for the request
- Any relevant screenshots or details
We aim to respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider.
5. Chargebacks
Please contact us before opening a chargeback with your bank or card provider. Unjustified chargebacks may result in suspension of the related account. We will cooperate with payment providers to resolve legitimate disputes.
6. Free tools
Free templates and tools require no payment. There is nothing to refund for free use. Limits on free tiers may change; they do not create a right to paid features at no cost.
7. Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date will change. The version in force at the time of your purchase applies to that purchase.
8. Contact
Refund questions: support@cvforgulf.com
Or use our Contact page.